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Legal and trust

Data deletion

Choose what you want to remove, follow the matching steps, and know what will happen next.Last updated 30 August 2026

Choose the right request

You do not need to delete your whole account to stop one connection. Choose the option that matches what you want:

  • Stop messages from Facebook or Instagram: disconnect that channel.
  • Stop Shopify access: disconnect Shopify from the relevant chatbot.
  • Remove your Hello Marky account and service data: use Delete account.
  • Remove personal information without signing in: email our privacy team.

Disconnect Facebook or Instagram

  1. Sign in to Hello Marky Chat and open the relevant chatbot.
  2. Open Channels.
  3. Select Disconnect for Facebook Messenger or Instagram.

This stops new messages from being processed through that connection. Existing conversation history remains available to the account owner unless it is included in a verified deletion request.

Disconnect Shopify

To stop only Customer sync or private order support, turn that capability off in the Shopify card. Hello Marky disables it immediately and asks Shopify to revoke its optional permission; public product, cart, checkout, and theme-widget features remain available.

  1. Sign in, open the relevant chatbot, and select Integrations → Shopify.
  2. Select Disconnect Shopify.
  3. If the connection remains visible, remove Hello Marky Chat in Shopify Admin and try again.

This stops future contact syncing and order lookups. It does not cancel your Hello Marky subscription or remove customers already stored in Shopify. Store owners can manage those customer records directly in Shopify.

When Shopify sends us a required privacy request, we remove the linked contact details, custom answers, channel identities, and conversation history held by Hello Marky.

Delete your account and service data

  1. Export anything you want to keep.
  2. Open Profile & security.
  3. Find Delete account and complete the confirmation.

Account deletion is permanent. If an active subscription prevents deletion, cancel it first and return after the paid period ends.

If you cannot sign in

Email [email protected] from the address associated with the account. Tell us whether your request concerns an account, channel, integration, or conversation, and include the relevant account email or business identifier.

Never send a password, access token, or payment-card details. We may ask for information that reasonably confirms your identity or authority.

What happens next

We aim to acknowledge requests promptly and generally complete verified deletion requests within 30 days. We will confirm completion at the verified email address.

Limited billing, security, dispute, or legal records may be kept where required. Backup copies expire through our normal backup schedule.

For Facebook and Instagram users

Removing the Meta app or disconnecting the channel stops future access. To remove information that was already processed, delete the account or email our privacy team using the steps above.