Cancel a subscription
You may cancel at any time from the selected Agent’s Billing tab by choosing Manage subscription. Cancellation stops the next renewal and normally takes effect at the end of the current paid period. That Agent’s paid plan remains available until then. Deleting the app, disconnecting a channel or ceasing use does not itself cancel a subscription.
Plan changes
Upgrades may take effect immediately with a prorated charge or credit shown before confirmation. A downgrade may require you to reduce that Agent’s team members first. Any timing and amount shown in Stripe’s confirmation flow controls the requested change.
Refund requests
Except where required by law, fees for a commenced Agent subscription period and purchased extra AI Credits are not automatically refundable for change of mind or unused time. Contact us within 14 days of a charge if you believe it was duplicated, unauthorised, incorrectly calculated, or the service had a material fault. An approved full or partial refund for extra credits reduces the matching unused credit balance. Tell us the account email, Agent name, charge date and issue; do not send card details.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law or another applicable law. If the service has a major failure, you may be entitled to cancel and receive a refund for the unconsumed portion or another remedy. For a non-major problem, we may first have a reasonable opportunity to fix it.
How refunds are paid
Approved refunds are sent to the original payment method through Stripe. Banks and card networks control the time it takes to appear. We do not provide cash or transfer a refund to a different card. This does not limit any remedy required by law.
Contact
Email [email protected]. We aim to acknowledge billing requests within two business days.